Free shipping for US orders over $100
REFUND & RETURN POLICY
At Ashton Up, customer satisfaction is our top priority. We stand behind the quality of our products and offer a transparent policy to ensure a smooth shopping experience.
1. 14-Day Return & Replacement Policy
We have a 14-day return and replacement policy, which means you have 14 days after receiving your item to request a resolution if there is an issue with your order.
Because our products are made-to-order specifically for you, we primarily offer replacements or refunds for the following cases:
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Defective or Damaged Items: The product arrives torn, broken, or physically damaged.
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Printing Errors: The design is faded, misplaced, or incorrect compared to your order.
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Wrong Item Received: You received the wrong size, color, or design due to our processing error.
2. How to Request a Resolution
To start a request, you can contact us at admin@ashtonup.com. Please include:
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Your Order Number.
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Clear photos of the item showing the defect or the wrong item received.
Once your request is evaluated and approved, we will offer you a free replacement or a full refund to your original payment method.
3. Cancellations & Modifications
We understand plans change. You may request to cancel or modify your order (size, color, shipping address) within 24 hours of purchase.
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Requests made within this window will be processed immediately.
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After 24 hours, the order moves into production and cannot be guaranteed for cancellation.
4. Damages and Issues
Please inspect your order upon reception. If the item is defective or damaged, please contact us immediately so that we can evaluate the issue and make it right. We are committed to ensuring you receive exactly what you ordered in perfect condition.
5. Refunds
If a refund is approved, it will be automatically processed back to your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
6. Lost or Delayed Orders
If your package is marked as “delivered” but you have not received it, please contact your local carrier (USPS, UPS, etc.) to file a claim. While we are not responsible for packages once they are in the hands of the carrier, our support team at admin@ashtonup.com will do our best to assist you with the necessary information to resolve the issue.